Client Account Manager

Client Account Manager

Contract Type:

Permanent / Fixed Term Contract

Location:

 - New South Wales

Industry:

Salary:

Contact Name:

Jacob , Jones

Contact Email:


Contact Phone:


Date Published:

10-Jul-2025

  • Location: Balmain
  • Salary: $85k + Super + Bonus
  • Working Model: Hybrid

 

 

Key Responsibilities:

 

  • Implementation & Onboarding:  Lead the successful implementation and onboarding of our payment solution for newly signed clients.
  • Seamless Transitions:  Deeply involve yourself in transitioning new schools' existing parent bases to our system, focusing on maximising new registrations.
  • Client Relationship Management:  Build and maintain strong, long-term relationships with schools, ensuring their ongoing satisfaction and engagement.
  • Account Growth:  Proactively identify and pursue opportunities to increase product adoption and expand usage within existing accounts.
  • Retention & Engagement:  Monitor and track clients' processing volumes and methods, proactively addressing any issues to ensure regular, smooth payment processing.
  • Client Support & Training:  Provide expert guidance and training to schools on our payment solution, including the launch of new payment methods, enhancements, features, and best practices.

 

 

What We're Looking For:

 

  • 4+ years of experience  in implementation and onboarding, client servicing, customer success, or general client services, ideally within the payments or education sectors.
  • Excellent  interpersonal & communication skills  (written and verbal).
  • Strong  planning and time management skills .
  • Advanced computer and web skills, with high efficiency in  PowerPoint, Word, and Excel  for preparing high-quality presentations and reports.
  • Prior  sales & account management experience  is beneficial.
  • Ability to work  independently  and manage multiple priorities effectively.
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