- Salary of $65k per year + Super.
- Join an ASX listed and fast-growing FinTech company with offices in Sydney CBD.
- Fully office-based role in a convenient CBD location with easy access to public transportation.
Main Duties/Responsibilities:
- Perform initial and periodic customer due diligence activities relating to customer identification and verification.
- Work across business units for compliance standards to ensure compliance and local requirements and deliver exceptional customer experience including - AML/CTF.
- Conduct research on new and existing clients to obtain KYC data from public sources.
- Liaising with the Sales department and staff to obtain required KYC documentation.
- Determine if KYC requires escalation to and/or sign off by the Team Leader.
- Input merchant details into relevant systems with accuracy and in a timely manner.
- Provide feedback and educate the Sales team regarding applications missing information.
- Provide regular communication with regards to the onboarding application status to the Sales team.
About you:
- Previous experience in a phone-based or Customer Service/Contact Centre role.
- KYC and AML experience is required.
- A background in banking or financial products would be ideal.
- Excellent written and verbal communications skills.
- An ability to maintain positive, empathetic, and professional attitude.
- Ability to problem solve in a timely and confident manner.
Apply Now
If you are a Customer Service Representative looking to get yourself into the Fintech industry, APPLY today!
