- $65k - $75k per year + Super
- Permanent Full-time role based in Macquarie Park
- Birthday Leave and Free onsite gym membership
Due to an internal promotion and continued team growth, our client within the Medical Logistics industry is seeking a dedicated Customer Service Logistics Coordinator to join their critical services team for an Evening Shift (2 PM – 10 PM, 8-hour shifts/rotating roster). This is a fantastic opportunity to be part of a dynamic and expanding team within a vital industry.
About the Role
In this key, fast-paced Logistics and Customer Service role, you will thrive in an environment where problem-solving and team collaboration are paramount. You will be working with a supportive team in a new and vibrant office space, directly contributing to the efficient flow of critical medical supplies.
Key Responsibilities
- Provide real-time support to couriers through GPS tracking and monitoring.
- Efficiently handle and manage inbound calls to ensure prompt service delivery.
- Coordinate order bookings and amendments, maintaining clear and effective communication with all relevant stakeholders.
- Accurately input and maintain data across internal systems within required timeframes.
- Support Coordinators and Allocators by addressing job-related inquiries and facilitating necessary updates.
- Resolve customer concerns professionally, including matters related to pricing, quotations, and service details.
- Build and maintain strong working relationships with carriers and customers to promote service excellence.
- Contribute to the continuous improvement of internal policies and procedures by identifying opportunities for refinement and efficiency.
Requirements
- Previous Call Centre experience, at least 2-3 years.
- Experience working in the medical or logistics industry is a must.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and web-based tools.
- Ability to work independently.
- Flexible to work weekends if someone is sick + rotating with an on-call window.
If you feel you are a good match, then apply to reach out to Louise at WOW today!
