Customer Service Logistics Coordinator
Exciting Opportunity: Join a Growing Critical Services Team in Medical Logistics!
Due to an internal promotion and continued team growth, our client within the Medical Logistics industry is seeking a dedicated Customer Service Logistics Coordinator to join their critical services team. This is a fantastic opportunity to be part of a dynamic and expanding team within a vital industry.
- $65k - $75k per year + Super
- Permanent Full-time role based in Macquarie Park
- Birthday Leave and Free onsite gym membership
Our client is seeking a Customer Service Logistics Coordinator for an Evening Shift (2 PM – 10 PM, 8-hour shifts/rotating roster) .
About the Role
In this key, fast-paced Logistics and Customer Service role, you will thrive in an environment where problem-solving and team collaboration are paramount. You will be working with a supportive team in a new and vibrant office space, directly contributing to the efficient flow of critical medical supplies.
Key Responsibilities
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Provide real-time support to couriers through GPS tracking and monitoring.
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Efficiently handle and manage inbound calls to ensure prompt service delivery.
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Coordinate order bookings and amendments, maintaining clear and effective communication with all relevant stakeholders.
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Accurately input and maintain data across internal systems within required timeframes.
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Support Coordinators and Allocators by addressing job-related inquiries and facilitating necessary updates.
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Resolve customer concerns professionally, including matters related to pricing, quotations, and service details.
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Build and maintain strong working relationships with carriers and customers to promote service excellence.
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Contribute to the continuous improvement of internal policies and procedures by identifying opportunities for refinement and efficiency.
Requirements
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Previous Call Centre experience, at least 2-3 years .
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Experience working in the medical or logistics industry is a must .
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Strong communication and problem-solving skills.
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Proficiency in Microsoft Office and web-based tools.
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Ability to work independently.
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Flexible to work weekends if someone is sick + rotating with an on-call window.
If you feel you are a good match, then apply to reach out to Louise at WOW today!
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make this ad more appeaking and to grab better algorithms with seek: WOW Recruitment is Seeking a Medical Logistics Customer Support Rep to support our established Medical Logistics client in Macquarie Park to work the early morning shifts.
Macquarie Park – 5 days Onsite
Permanent role: 8 hour shifts - Rotating Roster
Salary: $60 - 67k + Super
You will liaise with customers, drivers, and logistics partners to ensure deliveries are executed with precision.
If you excel in fast-paced environments, enjoy problem-solving, and have a strong customer-first mindset, read on!
Previous experience as a medical receptionist or in medical logistics is ideal!
Perks:
Birthday leave
Vibrant and new office
Free gym membership
Promote within
Supportive culture with regular social events
Your Responsibilities:
Manage outbound calls for freight updates, inbound calls for inquiries
This role will start as a 4am -12 pm but if the business changes, flexible needed to work rotating roaster between 6am - 7pm
Hyper care radioactive shipments, using a GPS Tracker to be across urgent and critcal planning
Work closely with drivers, supervisors, and logistics partners to resolve issues.
Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
Monitor and coordinate urgent, time-critical shipments, including medical deliveries.
Cultivate strong relationships with drivers, carriers and customers
Contribute to refining and enhancing existing policies and procedures
Requirements:
Experience of working as a medical receptionist or in a logistics customer service role would be preferred
Flexible with hours, 8 shifts between 4 am/6 am - 12pm with extra shifts
Previous customer service experience in an office environment, ideally contact centres
Strong communication, relationship building and problem-solving skills.
Proficiency in Microsoft Office and web-based tools.
Ability to work independently.
If you feel you are a good match then apply to reach out to Jacob at WOW today.
02 8320 0683
info@wowrecruitment.com.au
#SCR-louise-anderson
Here's a revised job advert for Seek, designed to be more appealing and to capture relevant search algorithms, while still maintaining clarity and all the essential information. I've focused on stronger keywords, a more dynamic flow, and highlighting benefits upfront.
Early Morning Medical Logistics Customer Support Representative - Macquarie Park
Are you an early riser with a passion for precision and patient care?
WOW Recruitment is partnering with an established leader in Medical Logistics to find a dedicated Customer Support Representative for their critical early morning shifts. If you thrive in a fast-paced, problem-solving environment and possess a strong customer-first mindset , this is your chance to make a real impact!
This permanent, full-time role is based 5 days a week onsite in Macquarie Park. Salary: $60,000 - $67,000 + Super Shift: 8-hour rotating roster, initially 4 AM - 12 PM (flexibility required for shifts between 6 AM - 7 PM as business needs evolve).
Why Join This Team?
- Make a Difference: Support critical medical deliveries that impact lives.
- Work-Life Balance Perks: Enjoy Birthday Leave and a Free onsite gym membership .
- Vibrant Culture: Be part of a supportive team in a new, modern office with regular social events.
- Career Growth: Opportunities for internal promotion within a growing organisation.
About the Role: Your Impact
You'll be the crucial link, liaising with customers, drivers, and logistics partners to ensure every delivery is executed with precision. This isn't just customer service; it's about meticulous coordination of vital shipments.
Key Responsibilities:- Time-Critical Coordination: Manage outbound calls for freight updates and inbound calls for inquiries , with a special focus on "hyper care" radioactive and urgent medical shipments using GPS tracking for critical planning.
- Problem Resolution: Collaborate closely with drivers, supervisors, and logistics partners to swiftly resolve issues and maintain seamless operations.
- Order Management: Coordinate order bookings and modifications , ensuring clear and constant communication with all stakeholders.
- Relationship Building: Cultivate strong, lasting relationships with drivers, carriers, and valued customers.
- Process Improvement: Actively contribute to refining and enhancing existing policies and procedures to boost efficiency.
What You'll Bring:
- Experience is Key: Previous experience as a medical receptionist or in a logistics customer service role is highly preferred.
- Customer Service Expertise: Proven customer service experience in an office environment, ideally within a contact centre setting.
- Adaptability: Flexibility with hours and shifts, able to work 8-hour shifts rotating between 4 AM/6 AM - 12 PM , with availability for extra shifts as needed.
- Essential Skills: Strong communication, relationship-building, and problem-solving skills .
- Tech Savvy: Proficiency in Microsoft Office and various web-based tools.
- Independent Worker: Ability to work effectively and proactively with minimal supervision.
If you're ready to take on this impactful role and join a team that values your contribution, apply now!
Reach out to Louise at WOW Recruitment today.
Phone: 02 8320 0683 Email: info@wowrecruitment.com.au #SCR-louise-anderson
