Customer Service Representative

Customer Service Representative

Contract Type:

Full Time

Location:

Macquarie Park - New South Wales

Industry:

Contact Centre & Customer Service

Salary:

$65,000.00 - $70,000.00 Per Year

Contact Name:

Louise Anderson

Contact Email:

louise@wowrecruitment.com.au

Contact Phone:

02 8320 0683

Date Published:

11-Jul-2025

Early Morning Medical Logistics Customer Support Representative - Macquarie Park

Salary:
$60,000 - $70,000 + Super
Shift:
8-hour rotating roster, initially 4 AM - 12 PM

Are you an early riser with a passion for precision and patient care?

WOW Recruitment is partnering with an established leader in Medical Logistics to find a dedicated Customer Support Representative for their critical early morning shifts.

If you thrive in a fast-paced, problem-solving environment and possess a strong customer-first mindset, this is your chance to make a real impact!
This permanent, full-time role is based 5 days a week onsite in Macquarie Park.

Why Join This Team?
  • Make a Difference: Support critical medical deliveries that impact lives.
  • Work-Life Balance Perks: Enjoy Birthday Leave and a Free onsite gym membership.
  • Vibrant Culture: Be part of a supportive team in a new, modern office with regular social events.
  • Career Growth: Opportunities for internal promotion within a growing organisation.

About the Role: Your Impact

You'll be the crucial link, liaising with customers, drivers, and logistics partners to ensure every delivery is executed with precision. This isn't just customer service; it's about meticulous coordination of vital shipments.

Key Responsibilities:

  • Manage outbound calls for freight updates and inbound calls for inquiries
  • Special focus on "hyper care" radioactive and urgent medical shipments using GPS tracking for critical planning.
  • Collaborate closely with drivers, supervisors, and logistics partners to swiftly resolve issues and maintain seamless operations.
  • Coordinate order bookings and modifications, ensuring clear and constant communication with all stakeholders.
  • Cultivate strong, lasting relationships with drivers, carriers, and valued customers.
  • Actively contribute to refining and enhancing existing policies and procedures to boost efficiency.

What You'll Bring:
  • Previous experience as a medical receptionist or in a logistics customer service role is highly preferred.
  • Proven customer service experience in an office environment, ideally within a contact centre setting.
  • Flexibility with hours and shifts, able to work 8-hour shifts rotating between 4 AM/6 AM - 12 PM, with availability for extra shifts as needed.
  • Strong communication, relationship-building, and problem-solving skills.
  • Proficiency in Microsoft Office and various web-based tools.
  • Ability to work effectively and proactively with minimal supervision.
If you're ready to take on this impactful role and join a team that values your contribution, apply now!

Reach out to Louise  at WOW Recruitment today.

#SCR-louise-anderson


APPLY NOW

Share this job

Interested in this job?
Save Job
Create As Alert

Similar Jobs

SCHEMA MARKUP ( This text will only show on the editor. )