Salary:$60,000 - $70,000 + Super
Shift: 8-hour rotating roster, initially 4 AM - 12 PM
Are you an early riser with a passion for precision and patient care?
WOW Recruitment is partnering with an established leader in Medical Logistics to find a dedicated Customer Support Representative for their critical early morning shifts.
If you thrive in a fast-paced, problem-solving environment and possess a strong customer-first mindset, this is your chance to make a real impact!
This permanent, full-time role is based 5 days a week onsite in Macquarie Park.
Why Join This Team?
- Make a Difference: Support critical medical deliveries that impact lives.
- Work-Life Balance Perks: Enjoy Birthday Leave and a Free onsite gym membership.
- Vibrant Culture: Be part of a supportive team in a new, modern office with regular social events.
- Career Growth: Opportunities for internal promotion within a growing organisation.
About the Role: Your Impact
You'll be the crucial link, liaising with customers, drivers, and logistics partners to ensure every delivery is executed with precision. This isn't just customer service; it's about meticulous coordination of vital shipments.
Key Responsibilities:
- Manage outbound calls for freight updates and inbound calls for inquiries
- Special focus on "hyper care" radioactive and urgent medical shipments using GPS tracking for critical planning.
- Collaborate closely with drivers, supervisors, and logistics partners to swiftly resolve issues and maintain seamless operations.
- Coordinate order bookings and modifications, ensuring clear and constant communication with all stakeholders.
- Cultivate strong, lasting relationships with drivers, carriers, and valued customers.
- Actively contribute to refining and enhancing existing policies and procedures to boost efficiency.
What You'll Bring:
- Previous experience as a medical receptionist or in a logistics customer service role is highly preferred.
- Proven customer service experience in an office environment, ideally within a contact centre setting.
- Flexibility with hours and shifts, able to work 8-hour shifts rotating between 4 AM/6 AM - 12 PM, with availability for extra shifts as needed.
- Strong communication, relationship-building, and problem-solving skills.
- Proficiency in Microsoft Office and various web-based tools.
- Ability to work effectively and proactively with minimal supervision.
Reach out to Louise at WOW Recruitment today.
#SCR-louise-anderson
