Customer Support Officer - Melbourne

Customer Support Officer - Melbourne

Contract Type:

Full Time

Location:

Clayton - Victoria

Industry:

Business Services

Salary:

$75,000.00 - $75,000.00 Per Year

Contact Name:

Lucy Grisdale

Contact Email:

lucy@wowrecruitment.com.au

Contact Phone:

02 8320 0683

Date Published:

24-Jun-2025

Counter Sales and Warehouse Assistant  

💰 $70 - $75k per year + Super  
📍 Location: Clayton, Melbourne  
🕒 Employment Type: Full-Time Permanent  
 
Our client is global leader in heating, ventilation, air conditioning, and refrigeration (HVAC-R), proudly supporting Australia’s commercial and residential sectors. Their retail division supplies quality HVAC-R parts and components to trades and technicians across the country. 
 
We’re currently seeking a motivated Counter Sales & Warehouse Assistant to join our dynamic team across their Melbourne branches. If you love customer service, enjoy a hands-on role, and want to be part of a supportive team we want to hear from you. 
 
What You’ll Do  
 
  • Assist trade customers via phone, email and in-store with parts enquiries 
  • Process orders, follow up on quotes, and provide accurate product advice 
  • Promote new products and initiatives to customers 
  • Receive, label, store, and pick stock for outgoing orders 
  • Conduct stocktakes and maintains inventory accuracy 
  • Safely operate warehouse equipment and maintain store presentation 
  • Help with deliveries and internal stock transfers as needed 
 
What You Bring  
 
  • HVAC-R parts knowledge or relevant technical/trade background preferred 
  • Strong communication and customer service skills 
  • Basic computer literacy and order entry experience (Oracle a bonus) 
  • Forklift licence or willingness to obtain 
  • Professional personal presentation and a team-focused mindset 
  • Valid driver’s licence preferred 
 
Why Join our client?  
 
  • 📦 Varied role with both customer-facing and physical warehouse work 
  • 🚛 Be part of a trusted brand in the HVAC-R industry 
  • 👥 Supportive team culture and experienced leaders 
  • 📈 Opportunity to grow within a stable, global business 
 
Apply Now and submit your resume. We’re looking for someone who’s hands-on, customer-focused, and eager to grow.  
 
APPLY NOW

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