Customer Support Officer - Melbourne

Customer Support Officer - Melbourne

Contract Type:

Full Time

Location:

Clayton - Victoria

Industry:

Business Services

Salary:

$70,000.00 - $75,000.00 Per Year

Contact Name:

Lucy Grisdale

Contact Email:

lucy@wowrecruitment.com.au

Contact Phone:

02 8320 0683

Date Published:

30-Jun-2025

Trade Counter Sales – HVAC Parts

💰 $70,000 – $75,000 + Super
📍 Adelaide – Mile End
🕒 Full-Time Permanent

If you enjoy helping tradies, know your way around tools and parts, and want to step into a more specialised industry - this could be your next move.

Our client is a global leader in heating, ventilation, air conditioning, and refrigeration (HVAC-R). Through their national retail parts division, they supply high-quality HVAC parts to plumbers, sparkies, technicians, and other trade professionals.

They’re now looking for someone with retail hardware or trade counter to join their Adelaide branch in a permanent, full-time role.

What You’ll Be Doing
  • Serve tradies over the counter, helping them find the right HVAC spare parts
  • Answer phone and email enquiries with confidence and clarity
  • Process quotes, invoices and orders using simple systems (training provided)
  • Stay across new products and promos to upsell where it makes sense
  • Keep the counter area clean, organised, and well-stocked
  • Work closely with the warehouse team to make sure orders are ready to go
  • Assist with stocktakes and incoming deliveries when needed
What You’ll Bring
  • Experience in retail hardware, trade counter sales or spare parts
  • Good communication skills and a genuine passion for helping people
  • A positive attitude and willingness to learn more about HVAC-R
  • Basic computer skills (Oracle or ERP experience is a bonus)
  • Forklift licence or willing to get one (we’ll help!)
  • A strong work ethic and pride in keeping things running smoothly
  • A driver's licence is handy but not essential
Why You’ll Love It Here
  • 🛠 A change of pace — join a more specialised, respected trade business
  • 👥 Be part of a small, supportive team that actually values your knowledge
  • 🚚 Get hands-on in a mix of counter sales, inventory and customer service
  • 📈 Build a long-term career with room to grow in a global company
  • 🧊 Learn the ins and outs of HVAC — an industry that’s only getting bigger
Apply Now and submit your resume. We’re looking for someone who’s hands-on, customer-focused, and eager to grow.
APPLY NOW

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