** Sydney-based, mostly office based roles **
** Unrestricted working rights essential – not suitable for those on a WHV **
WOW Recruitment is currently seeking experienced Customer Service Officers to join our pool of temps for upcoming roles within NSW Local Government.
If you’ve worked in a government setting before and thrive in a structured, community-focused environment, we want to hear from you!
We’re partnering with multiple councils across Sydney to fill both front desk and phone-based customer service positions. These roles suit candidates who are confident communicators, organised, and passionate about helping their local community.
What you may be doing?
- Acting as the first point of contact for resident and ratepayer enquiries
- Managing inbound calls, emails, and face-to-face service at council centres
- Assisting with enquiries relating to waste, permits, payments, bookings, and general council services
- Using internal systems to log requests and update customer records
- Escalating complex matters to internal teams while maintaining exceptional customer care
- Supporting general administrative tasks and ensuring accurate data entry
What do you bring?
- Previous experience in a Local Council, Government Department, or high-volume customer service roles
- Strong interpersonal and communication skills, both verbal and written
- Confidence handling a wide range of enquiries with empathy and professionalism
- A good understanding of council services and the ability to navigate relevant systems
- Availability to work full-time, with immediate or short-notice availability
Perks & Benefits:
- Competitive hourly rates + super
- Opportunities to gain further experience or secure longer-term contracts
- Supportive onboarding and regular check-ins from our WOW team
If you're looking to take on your next contract within the government space, APPLY NOW to register your interest & Shona or Lauren will be in touch.
