**Employment Type:** Part-Time (Approx. 20 hours/week | 4 hours/day, Monday to Friday)
**Reports To:** Business Support Lead – Ki Yan About Kalibrate-Ed Kalibrate-Ed is a purpose-driven provider of data-led educational solutions. We partner with schools and education providers to deliver insights and planning tools that improve student outcomes and help leadership teams make informed, impactful decisions. About the Role We’re looking for a professional, engaging, and self-motivated Outbound Customer Care Specialist to join our team on a fully remote, part-time basis. This role is perfect for someone who thrives in a flexible work environment and enjoys connecting with people.
You'll be responsible for reaching out to warm leads—generated from marketing activity, past interactions, or referrals—with the goal of qualifying interest and booking appointments directly into Calendly for Ki Yan, our Business Support Lead. Key Responsibilities
- • Conduct outbound calls and follow-ups to warm leads (no cold calling)
- • Have short, friendly conversations to understand interest and potential fit
- • Book qualified appointments directly into Calendly
- • Keep accurate records of interactions and call outcomes in our CRM
- • Represent Kalibrate-Ed with warmth, professionalism, and genuine interest
- • Work closely with the internal team to support lead generation activity
- • Strong communication skills and a friendly, professional phone manner
- • Experience in appointment setting, outbound customer care, or sales support
- • Proficiency with tools such as Calendly, CRM platforms, and Microsoft Teams
- • Self-starter who can manage time and work independently in a remote environment
- • Organised, detail-oriented, and tech-savvy
- • Previous experience or interest in the education sector is a bonus
- • Fully remote role with flexible, part-time hours (approx. 4 hours/day)
- • Work with a values-led organisation making a real difference in education
- • Collaborative and supportive team environment
- • Potential for ongoing work or extended hours based on performance and business needs
