** Full time - immediate start**
** Opportunity to go perm for successful candidate **
WOW Recruitment is seeking a self-motivated, tech-savvy Warranty & Service Officer to join an internationally recognised industrial firm.
Our client is a leader across the power & energy, industrial machinery, urban infrastructure, aerospace, and defence sectors, and is looking for someone who thrives in a structured environment and can manage processes with confidence and efficiency
The Warranty and Service Administration Officer deliver a responsive, and efficient end-to-end coordination of warranty services. They oversee the integrated delivery of warranty support for HVAC products across the Australian and New Zealand markets.
What you will be doing?
- Coordinate with Service Agents, Contractors and customers to prioritise urgent repairs, particularly in critical environments such as hospitals and aged-care homes.
- Follow up on all submitted warranty claims to ensure the Service Agent has contacted the consumer.
- Ensuring all warranty claims are accurately completed before submission.
- Assisting with monthly reports on open and closed warranty claims ensuring transparency and accountability.
- Fostering and developing working relationships with the key stakeholders to ensure the efficient and timely submission of invoices.
What do you bring?
- Extensive experience (2 years +) in warranty processes and procedures, ensuring compliance and accuracy.
- Expertise in customer service, with a specialized skill set in de-escalation and conflict resolution.
- A background in HVAC industry would be ideal.
- Excellent written and verbal communications skills.
Perks & Benefits:
- Temp - Perm opportunity for successful candidate.
- Opportunity for hybrid work arrangements (1 day WFH).
- Tech hardware & software provided.
- Kickstart or accelerate your career with a global organisation listed in the Fortune 500.
- Great team and manager - empathetic and supportive.
If you are a Warranty and Service Administrator looking for a new role, APPLY NOW and Shona will be in touch!
