Modern Loft Offices
Hybrid Work Model | Sydney Based
$65k Base + Weekend Loading + Performance Bonus
The Opportunity
Are you a multitasking pro who loves the energy of a fast-paced environment? Our client is a global leader in the digital entertainment space, currently experiencing a massive growth phase in Australia.
Based in stunning, modern, loft-style offices in Alexandria, this team is set to double in size this year. We are looking for a Customer Service Operator who is ready to move away from rigid call centres and into a dynamic, "family-style" environment where high performance and personality are genuinely valued.
Why This Role?
- Enjoy a mix of in-office collaboration and remote work. Typically, you will be in the Alexandria office Tuesday through Thursday, with Mondays and Fridays as WFH days.
- Shift Flexibility: Late shifts (finishing at 11:00 PM or midnight) are performed entirely from home, so you can skip the late-night commute.
- Significant earners for weekends (Time and a Half) and Public Holidays (Double Time).
- Stay motivated with a performance-based bonus of up to 10% based on quality assurance and business targets.
- Join a team that loves themed monthly lunches, and big social events like yacht parties.
What You’ll Be Doing
- Handle inbound inquiries via phone, email, and live chat, focusing on account management, deposits, and withdrawals.
- Provide expert product information and help users navigate platform features.
- Manage sensitive conversations regarding account limits and user well-being with empathy and professional training.
- Help test new digital products and software before they are released to the public.
Who You Are
- You must have proven phone-based customer service or contact centre experience.
- You are a CRM expert who can navigate multiple screens and systems simultaneously with high accuracy.
- Since this is a hybrid role, you are trustworthy and self-motivated when working remotely.
- You are available to work a Tuesday–Saturday or Sunday–Thursday roster.
- You have a bubbly, positive personality and thrive in a professional-yet-casual environment.
Apply Today
Kick start your 2025 in a role that offers career growth, a global network, and a hybrid schedule that respects your work-life balance.
Please note: The successful candidate will undergo a standard police check as part of the on boarding process for this financial services platform.
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