** Sydney CBD - fully office based, Monday - Friday **
** $35 - $36 per hour + super **
Are you a versatile, proactive professional who loves delivering exceptional customer experiences? We’re looking for a Customer Service Consultant to join a dynamic, family-run business specialising in the buying and selling of precious metals and coins.
This is a hands-on, fully on-site role where you’ll engage with clients in-person, over the phone, and online helping with everything from bullion transactions to sales administration.
What you will be doing?
- Deliver outstanding customer service at the counter, via phone, and email
- Process web orders, purchase invoices, and shipping (inbound & outbound)
- Support sales administration, including chasing overdue sales and emailing invoices
- Perform KYC/AML compliance and manage client ID requirements
- Audit sales, shipping, and supplier orders
- Assist with general office admin and ad hoc tasks
What do you bring?
- 2+ years in a phone-based customer service role.
- Knowledge or interest in gold, silver, or other investment assets
- Exceptional attention to detail, accuracy, and ability to follow procedures
- Self-motivated with initiative and common sense
- Confident using Microsoft Office (Word, Excel, Outlook)
- Must have a clean Police Record
- Mandarin-speaking candidates are highly regarded but not essential
Perks & Benefits:
- Join a small, collaborative, and highly experienced team
- Work in Sydney CBD in a fast-paced, dynamic environment
If you’re ready to take your customer service skills to the next level and thrive in a fast-moving, detail-oriented environment, APPLY NOW or email your CV to shona@wowrecruitment.com.au.
