Our client partners with some of the biggest names in sport, fashion, home delivery, and travel you will be helping clients drive new revenue streams and take full advantage of the e-commerce boom.
- SaaS | eCommerce | AI and Technology
- Rapidly Growing Global Start Up
- Work from Home - Anywhere in the US
MUST HAVES FOR THIS ROLE
- Deep, hands-on knowledge of the e-commerce ecosystem. Must understand client revenue drivers, pain points, and core platforms (e.g., Shopify, Magento).
- Proven track record in B2B software Customer Success. Must demonstrate success in managing client portfolios, maximising platform adoption, increasing retention, and actively driving upsell/expansion revenue.
- Confident ability to act as the Subject Matter Expert (SME). This includes delivering advanced technical demos, leading product training sessions, and efficiently translating complex client issues into precise requirements for the Engineering/Dev team.
- A proactive, self-starting individual comfortable establishing strategy in a lean, high-growth environment. Must anchor client relationships in data-driven optimization and achieving measurable commercial outcomes.
What's in it for you:
- Grow a territory with strong international support from the USA, Europe and the Philippines
- Fully remote working with total autonomy
- Collaborate with internationally renowned enterprise brands
- Opportunity to grow the US region alongside key leaders in the field
- A fantastic entry into the booming tech and e-commerce market
- Make a massive impact on your clients business strategy and performance
- Incentive scheme based on quality of service and retention
- Work with technology at the forefront of the AI shopping space
- Leverage partnership and agency networks to grow client portfolios
The role:
- Perform product demonstrations and tutorials through Video Calls
- Engage clients and walk them through onboarding, training and customer support
- Be a sponge for customer feedback and endeavour to improve customer experience
- Work strategically with the technical and sales teams to provide optimized customer service
- Regularly check in with clients and troubleshoot enquires
- Provide strategic analysis of each clients unique situation using data
- Collect feedback through customer surveys and NPS scores
- Upsell and cross sell additional services where appropriate
About you:
- Strong relationship-building skills, focusing on adding value to your clients
- Prior experience in a customer service/support role in Software or E-commerce is preferrable
- Able to communicate with a both technical and non-technical audience
- Ability to work autonomously and have a proactive customer centric mindset
- Must be self motivated
If this is a space you are passionate about and toy meet he MUST HAVE requirements, please contact Louise at WOW Recruitment on Louise@wowrecruitment.com.au
#SCR-louise-anderson
