Medical Logistics Customer Service Representative

Medical Logistics Customer Service Representative

Contract Type:

Full Time

Location:

East Ryde - New South Wales

Industry:

Contact Centre & Customer Service

Salary:

$65,000.00 - $75,000.00 Per Year

Contact Name:

Louise Anderson

Contact Email:

louise@wowrecruitment.com.au

Contact Phone:

02 8320 0683

Date Published:

12-Sep-2025

WOW Recruitment is Seeking a  Medical Logistics Customer Support Rep   to support our established  Medical Logistics client in Macquarie Park  to work the early morning shift.

Macquarie Park – 5 days Onsite
Permanent role: 8 hour shifts
Salary: $65 - 75k + Super
Birthday leave!

You will liaise with customers, drivers, and logistics partners to ensure deliveries are executed with precision.

If you excel in fast-paced environments, enjoy problem-solving, and have a strong customer-first mindset, read on!

Previous experience as a medical receptionist or in medical logistics is ideal!

Perks:
  • Birthday leave
  • Vibrant and new office
  • Free gym membership
  • Promote within
  • Supportive culture with regular social events
Your Responsibilities:
  • Manage outbound calls for freight updates, inbound calls for inquiries
  • This role is 4am -12 pm
  • Hyper care radioactive shipments, using a GPS Tracker to be across urgent and critcal planning
  • Work closely with drivers, supervisors, and logistics partners to resolve issues.
  • Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
  • Monitor and coordinate urgent, time-critical shipments, including medical deliveries.
  • Cultivate strong relationships with drivers, carriers and customers
  • Contribute to refining and enhancing existing policies and procedures
Requirements:
  • Experience in a transport logistics customer service role would be preferred
  • Flexibility to work extra shifts
  • Previous customer service experience in an office environment, ideally contact centres
  • Strong communication, relationship building and problem-solving skills.
  • Proficiency in Microsoft Office and web-based tools.
  • Ability to work independently.
If you feel you are a good match then apply to reach out to Louise at WOW today.

02 8320 0683
info@wowrecruitment.com.au

#SCR-louise-anderson
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