- Sydney, NSW
- $85,000 + superannuation
- Rapidly Growing business
Are you a natural problem-solver who thrives on variety?
Do you enjoy getting hands-on with technology and helping customers keep their businesses running smoothly? If so, they want you on their team.
We’re looking for a Service Delivery Technician to join their close-knit Service Delivery team. This is the last line of defence for customer issues - when their Help Desk and Customer Service teams can’t resolve a problem, you step in.
Whether it’s troubleshooting EFTPOS terminals, installing new systems, or finding outside-the-box solutions on-site, you’ll make sure their customers can take payments without interruption.
What you’ll be doing
- Acting as the final escalation point for unresolved technical issues.
- Installing, configuring, and troubleshooting EFTPOS terminals and POS integrations.
- Visiting customers on-site to solve problems - sometimes in creative ways (yes, that includes picking up a modem if that’s what it takes!).
- Producing guides, documentation, and testing new integration software.
- Building strong, trusted relationships with customers through responsive and reliable support.
- Ensuring merchants are always able to take payments - solving problems by any means necessary.
About you
You’re practical, resourceful, and enjoy thinking on your feet. You’ll have strong technical know-how and love the satisfaction of helping a customer get back on track.
- 3–5 years’ experience in technical support, IT field service, or troubleshooting roles.
- Good knowledge of networking, connectivity, and POS/EFTPOS systems.
- Hands-on approach with the ability to adapt and create practical solutions under pressure.
- Strong communication skills and a customer-first mindset.
- Comfortable travelling across metro and regional locations as required.
- A genuine team player who thrives in a fast-paced environment.
What's in it for you?
Our client keeps Australian businesses moving. Unlike the banks, they specialise in payments, which means their customers get quicker resolutions, better service, and a team that genuinely cares.
When you join them, you’ll get:
- A varied role that mixes technical problem-solving with on-the-road customer visits (NSW)
- The chance to directly impact customer success and build long-term relationships.
- A collaborative, supportive team that always has each other’s back.
- Competitive salary package of $85,000 + superannuation.
Ready to take the next step?
If this sounds like you, apply today or contact brad@wowrecruitment.com.au
