WOW Recruitment is seeking a Service / Workshop Coordinator to join our client, a global leader in heavy machinery and equipment manufacturing. With a strong presence across Australia, our client supplies a broad range of machinery solutions and supports customers through dealerships, service, and aftersales networks. They are known for innovation, reliability, and delivering machinery that drives industries such as construction, mining, and infrastructure forward.
What’s in it for you?
- Join a world-renowned organisation with strong growth in the Australian market
- Work within a supportive and collaborative team environment
- Competitive salary package with opportunities for career progression
- Be part of a global company that values quality, safety, and long-term success
- Coordinating day-to-day workshop operations and scheduling service jobs
- Managing customer service requests and liaising with clients to ensure prompt resolution
- Preparing and maintaining service documentation, reports, and warranty records
- Monitoring parts availability and coordinating with internal teams to ensure timely completion of work
- Supporting service technicians and field staff with job allocations and administration
- Maintaining compliance with company procedures, safety standards, and quality requirements
- Diesel Fitting Experience
- Previous experience in a workshop coordination, service administration, or similar role (heavy machinery, construction equipment, or automotive industry experience highly regarded)
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
- Excellent communication and customer service skills
- Proficiency with computer systems and service management software
- A proactive mindset with a strong focus on accuracy and attention to detail
