Location: Mascot – Hybrid
Salary:$70k - $80k + Super
Core Mandate: This role serves as the key contact for support requests from integrated software partners and merchants, managing complex technical issues that require deeper investigation and coordination with internal teams.
Join a growing payments technology business supporting merchants and software partners with seamless payment solutions. As a Level 2 Technical Support Specialist, you’ll diagnose payment processing issues, support integrations, and act as the technical escalation point for complex queries.
What’s On Offer?
- Join an innovative payments and SaaS environment.
- Work closely with Product, Engineering, and Integration teams.
- Take ownership of complex technical support issues.
- Build strong relationships with key partners and merchants.
The Role:
- Act as the escalation point for complex technical support issues from partners and internal L1 teams.
- Diagnose payment processing and system configuration issues.
- Work with Developers and Product teams to identify and resolve platform bugs.
- Manage high-priority incidents and ensure timely resolution.
- Maintain technical documentation and knowledge resources.
Who We’re Looking For:
- 1+ year experience in L2 or advanced technical support.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder management.
- Experience with SaaS platforms and support ticketing systems.
- Payments, fintech, or financial services experience is desirable.
Apply Now
A great opportunity to grow your technical support career in a fast-moving payments business.
Contact Lucy today to learn more.
Please note: Only applicants with full Australian working rights will be considered.
