National Contact Centre Managers Job Description
Do you need to hire an expert National Contact Centre Manager in Sydney, Melbourne, or Brisbane? Or are you a National Contact Centre Manager looking for your next job opportunity?
WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment, so contact us today for a hiring consultation.
Position: National Contact Centre Manager
Contact Centre Managers work in a fast-paced area of business and are expected to ensure the operations of the contact centre are delivered. This is a role that is ever-changing and highly challenging.
Contact Centre Managers will ensure professional customer service, deal with disciplinary issues and escalated enquiries and implement the right strategies.
Duties & Responsibilities:
- Managing a team of customer service or call centre agents.
- Overseeing the performance of customer service and sales team members.
- Running team meetings.
- Implementing process improvements.
- Responding to and resolving all escalated queries.
Skills & Qualifications:
- 5 Years of experience in a Contact Centre Manager Role, ideally.
- Have an in depth understanding of Contact Centre Operations & Systems.
- A Bachelor’s Degree preferred.
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