Location: Banksmeadow, NSW
Pay Rate:$38 - $40 per hour + Super
Contract: Temporary (1 Month)
Start Date: 3 August
End Date: 28 August
Hours: Approx. 100 hours across the contract
Join a well-established premium consumer brand based on a fantastic short-term opportunity. This role is great for a proactive professional who thrives in a fast-paced environment and enjoys delivering exceptional customer experiences.
As the first point of contact for customers, you will play a key role in providing outstanding support across phone, email, and live chat channels. You'll work closely with the Customer Service Manager to ensure enquiries are resolved efficiently and professionally while maintaining a positive brand experience.
Skills & Experience
- Experience within premium consumer goods, retail, hospitality, events, or a similar customer-focused industry is highly regarded.
- Proficiency in Microsoft Office and Google Workspace.
- Experience using Gorgias, Shopify, and/or 7Rooms will be highly advantageous.
- Ability to work independently while collaborating effectively with internal teams.
- Deliver exceptional customer service via phone, email, and live chat.
- Act as the first point of contact for customer enquiries, ensuring timely and effective responses.
- Resolve customer issues and escalate enquiries where required.
- Support the Customer Service Manager with day-to-day customer service operations.
- Assist with venue and event-related customer enquiries when needed.
- Liaise with internal teams to ensure smooth communication and efficient issue resolution.
- Maintain accurate customer records and correspondence.
- Represent the brand professionally and positively at all times.
- Previous experience in a customer service, customer support, or customer-facing role.
- Strong written and verbal communication skills.
- Exceptional attention to detail and organisational abilities.
- Ability to multitask and manage competing priorities.
- Passionate about delivering high-quality customer experiences.
- Professional, friendly, and solution-focused approach.
