Customer Service & Sales Support Officer
Location:
Inner West, NSW
Salary:$65,000 - $70,000 + Super
Hours:
Full Time | Monday-Friday | Flexible Start & Finish Times
WOW Recruitment is partnering with a well-established Australian manufacturing and wholesale business that supplies premium products to trade partners across Australia, New Zealand and international markets.
Due to an internal promotion opportunity within the team, we are seeking a Customer Service & Sales Support Officer
to join this growing business and play a key role in delivering exceptional service to valued trade customers.
This is the ideal opportunity for someone who enjoys building relationships, managing customer enquiries, processing orders and supporting sales activities within a collaborative and fast-paced environment.
Perks & Benefits
• $65,000 - $70,000 + Super
• Permanent full-time opportunity
• Flexible start and finish times between 7:00am - 5:00pm
•
Close to public transport
• Join a stable and growing Australian business
• Strong onboarding and product training provided
• Supportive and collaborative team culture
• Career progression opportunities within the wider business
• Variety in your day with customer service, sales support and order management responsibilities
• Work closely with an experienced leadership team that encourages initiative and autonomy
• Develop specialist knowledge within a niche and highly respected industry
What You'll Be Doing
• Processing customer orders accurately and efficiently
• Managing customer enquiries via phone, email and face-to-face interactions
• Providing product advice and supporting customers with technical enquiries
• Liaising with production and logistics teams to ensure smooth order delivery
• Following up quotations and assisting with sales conversion opportunities
• Building and maintaining strong relationships with trade customers
• Resolving customer concerns and providing outstanding service
• Assisting with showroom enquiries when required
• Maintaining accurate customer information within CRM and internal systems
What You'll Bring
• Previous experience: customer service, internal sales, sales support, order processing or administration
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Confidence building relationships with customers and stakeholders
• Strong organisational and time management skills
• Intermediate Microsoft Office skills, particularly Excel and Word
• A proactive attitude with a genuine willingness to learn and contribute
Highly Regarded
• Experience using ERP or CRM systems (Pronto highly desirable)
• Experience within manufacturing, wholesale, building products or trade environments
• Experience supporting trade customers
• Window furnishings or related industry experience
Why You'll Love This Role
This is more than just a customer service position. You'll become a trusted point of contact for long-standing trade customers, working closely with multiple departments and playing an important role in the customer journey from quote through to delivery.
You'll be joining a supportive team within a growing business where your contribution is recognised, your ideas are valued and genuine long-term career growth is available.
Interested?
If you're looking for a stable, long-term opportunity where you can combine customer service, relationship management and sales support, we'd love to hear from you.
APPLY NOW
and Louise from WOW Recruitment
will be in touch.
#SCR-louise-anderson
Customer Service & Sales Support Officer
Customer Service & Sales Support Officer
Contract Type:
Full Time
Location:
Marrickville - New South Wales
Industry:
Contact Centre & Customer Service
Salary:
$65,000 - $70,000 Per Year
Contact Name:
Louise Anderson
Contact Email:
louise@wowrecruitment.com.au
Contact Phone:
02 8320 0683
Date Published:
31-Jul-2026
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