$74K + Super + Bonus
Hybrid | Alexandria + Erskine Park + WFH
Step into a senior customer service role with a globally recognised brand where you’ll take real ownership of escalations, support inventory-related enquiries, and play a key role in managing returns and operational challenges across a national supply chain.
What’s in It for You
- Yearly performance bonus based on company success
- Hybrid working model (office, warehouse exposure, and WFH)
- Exposure to a multi-site national supply chain (Sydney, Melbourne, Perth)
- Strong career progression into supply chain, operations, or CS leadership roles
- Supportive, collaborative team with a high-performing culture
You’ll sit at the centre of Customer Service and Operations, ensuring a seamless experience for customers while supporting inventory and returns processes across the business:
- Manage complex customer enquiries, particularly around stock, orders, and returns
- Investigate and resolve stock discrepancies impacting customer orders with 3PL partners
- Coordinate end-to-end returns, from customer request through to warehouse processing
- Monitor stock availability and communicate issues, delays, or solutions to customers and internal teams
- Support stock movements and interstate transfers to improve fulfilment outcomes
- Work closely with Customer Service, warehouses, and transport providers
- Assist with faulty stock management and repackaging coordination
- Identify opportunities to improve returns and inventory-related CS processes
- Experience in Customer Service, with exposure to inventory, logistics, or returns
- Strong interest in supply chain operations, particularly inventory and reverse logistics
- Strong analytical skills and attention to detail
- Experience with ERP systems (SAP highly regarded) and Excel
- Confident communicator with strong stakeholder engagement skills
- Ability to manage multiple priorities and escalations in a fast-paced environment
- Full Australian work rights
If you're a senior customer service professional who enjoys problem-solving and has an interest in inventory and returns, we want to hear from you.
Please contact Lucy and Louise by applying now.
#SCR-louise-anderson
