Trade Counter / Customer Service Representative

Trade Counter / Customer Service Representative

Contract Type:

Permanent

Location:

Adelaide - South Australia

Industry:

Business Services

Salary:

$70,000.00 - $75,000.00 Per Year

Contact Name:

Hannah Martinez

Contact Email:

hannah@wowrecruitment.com.au

Contact Phone:

02 8320 0683

Date Published:

01-Apr-2026

Trade Counter / Customer Service Representative
Adelaide, Keswick
Full-Time, Monday to Friday | Permanent

If you’re great with people, pick things up quickly, and enjoy being part of a tight-knit team, this could be a fantastic next step for you!

Our client is a global business in Heating, Ventilation, Air Conditioning & Refrigeration. Through their national retail parts division, they supply quality products to plumbers, electricians, technicians and other trade professionals.

While trade counter or hardware experience is highly regarded, this role is open to candidates with from any industry. The team is happy to train the right person, they’re really looking for someone approachable, motivated and enjoyable to work with.

What You’ll Be Doing
  • Serving customers at the trade counter and helping them find the right parts
  • Answering phone and email enquiries with confidence and professionalism
  • Processing orders, quotes and invoices using a CRM and internal systems (training provided)
  • Learning product ranges and spotting opportunities to add value where appropriate
  • Keeping the counter area organised, clean and well-stocked
  • Liaising with the warehouse team to ensure orders are ready on time
  • Assisting with stocktakes and incoming deliveries as required
What You’ll Bring
  • A positive attitude and a genuine interest in helping customers
  • Confidence using basic computer systems and CRMs
  • Strong communication skills and reliability
  • The ability to learn quickly and take ownership of your role
  • Previous customer service, retail, or trade counter experience is helpful
  • A driver’s licence is handy, though not required
Why You’ll Love It There

🛠 A fresh environment  - move into a specialist industry with real stability
👥 Supportive team culture  - work with people who value personality and effort
🚚 Hands-on variety  - customer service, sales support and inventory exposure
📈 Long-term career potential in a well-established global business
🧊 Full training provided  - learn a technical industry that’s only growing

If you’re reliable, customer-focused, and ready to jump in and support a busy trade store -  APPLY NOW and we will be in touch!  Please note, due to the high volume of applications, only successful applicants will be contacted. 

#SCR-hannah-martinez
APPLY NOW

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